Shipping & Returns Policy

Shipping Policy

Thank you for shopping with Sapphire Online Business! We want to be fully transparent about our shipping so you know exactly what to expect.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed.

Estimated Delivery Times

We ship in Australia and delivery times vary by location:

Australia: 6–15 business days

Please note that delivery times may be affected by customs clearance, public holidays, or peak periods such as Christmas.

Tracking

Once your order has been dispatched, you will receive a confirmation email with your tracking number. You can use this to monitor your delivery progress.

Customs & Duties

International orders may be subject to customs duties or import taxes imposed by your country. These charges are the responsibility of the customer and are not included in our product prices or shipping fees.

Returns & Refunds Policy

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

You have 30 days from the date of delivery to request a return.
Items must be unused, unworn, and in their original packaging.
To initiate a return, please contact us at sapphireonlinebusiness@gmail.com with your order number and reason for return.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

Exchanges

If you received a damaged or incorrect item, we will happily send a replacement at no extra cost. Please contact us within 3 days of receiving your order with a photo of the issue.